This program tracks every complaint, comment or positive reaction on every customer. It also stores history and depending on the particular issue an order can be sent to a supervisor or situation can be addressed before order is processed.
In addition it tracks employees, and reasons (sales, design, delivery, product, etc.).
It also keeps track of resolutions and costs affiliated with them. With 4 different types of reports this program will be very useful in your day to day operations.
The latest update to this program allows you the option to display issues. It will search the customer file and display the last 5 issues from new to old. You can access that issue immediately then resume order process.Read More
A cornerstone of MAS Direct Network, not only does it organize, it provides for process and production control from the point an order is taken right through the entire delivery process. Orders are tracked every step of the way, starting with order to designer to driver to delivery to confirmation. This module also provides a list of deliveries and there status i.e. tagged, left with neighbor, left at front door, delivered, etc.
The Mapping System provides for automatic routing of trips, printing of maps and can provide turn by turn directions and GPS assistance to drivers. Upon completion it also thru MAS Direct Network allows remote delivery confirmation. This is the most comprehensive easy to use delivery system in our industry today.
MAS Direct Network has the most current comprehensive maps and address verification tables available that intercept wrong addresses at order entry.
Another cornerstone of the system that’s used extensively. It displays the orders/deliveries during the entire process; you will see it from the time it’s taken to the time it’s filled, to routed, to delivered.
The truck display allows you to see little trucks with driver’s names and access to each route on the delivery control screen. From here you have complete order access as well.
As deliveries are completed by the drivers, for systems with a telephone interface, they can quick dial and report the delivery status. The automatic delivery attendant will update the order and send the appropriate confirmation to the customer, flower shop or wire service. With smart phones, accessing a website will allow for remote delivery confirmation, while our electronic trip sheet program allows for signatures to be captured on iPADS, tablets, iPhones or Andorids.
Allows for overall map printing of the entire delivery area showing every stop as well as highlighted directions for drivers to follow when not using GPS.
At any time during the delivery process you can display all deliveries on an overview map. This allows the dispatcher to visually see where all deliveries are going for better management.
Deliveries can be displayed on the screen by the earliest orders placed to the most recent; this allows the dispatcher to set priorities. This feature is especially important during holidays and peak times as it enables you to reward customers who placed orders early.
Designed with Fringe areas in mind but very helpful on all deliveries, allows you to look at actual address on map from the delivery control or order entry screen.
This feature easily downloads trips to a Garmin for turn by turn directions. Quick, easy and efficient eliminating errors and also helps monitor driver productivity.Read More
The creativity of MAS Direct Network shines with our expansive Marketing Module. MAS Direct Network marketing is one of the most powerful features of our system, giving total flexibility by accessing the customer master file or the order master files based on buyers or recipient files for selection of various types of campaigns. This enables superior customer service. A florists ability to access its customer base is only as limited as his or her imagination. From birthday or anniversary reminders to holiday featured selections, to specials targeted at any customer segment MAS Direct Network collects, maintains and manipulates information so you can reach out to your customer in an efficient manor and remain competitive in this ever changing business.Read More
Providing leading edge, comprehensive and easy to use technology for the Floral Industry. MAS Direct Network was built to assist any flower shop, large or small, with a vision to grow the business.
Office: 8am – 5pm (CST) Monday – Friday
Eservice: 6am-7pm (MST) Monday – Friday
Phone: (214) 329-9418
Fax: (214) 452-0521
MAS / MAS Direct Network Inc
10311 Garland Rd
Dallas Texas 75218